Frequently Asked Questions (FAQs)

Effective Date: July 30, 2026

Welcome to the Cortiq Clothing FAQ page. Below you’ll find answers to some of the most common questions about our products, orders, shipping, payments, and returns. If you need further assistance, our Customer Support Team is always happy to help.

General

What is Cortiq Clothing?

Cortiq Clothing is an online fashion retailer operated by CORTIQ CLOTHING LTD, offering a carefully selected range of women’s clothing designed to combine contemporary style, comfort, and everyday versatility.

Where is Cortiq Clothing located?

Our registered office is:

CORTIQ CLOTHING LTD
66 Paul Street
London, England
EC2A 4NA

How can I contact your customer support team?

You can contact us using the following details:

Email: support@cortiqclothing.com

Phone: +44 7279371119

We aim to respond to all enquiries within 1–2 business days.

Orders

How do I place an order?

Simply browse our collection, select your preferred size, add the item to your shopping cart, and complete checkout by entering your shipping and payment information.

After your order has been successfully placed, you will receive a confirmation email.

Can I change or cancel my order?

If your order has not yet entered processing, we will do our best to accommodate your request.

Please contact our Customer Support Team as soon as possible after placing your order.

How will I know my order has been confirmed?

Once payment has been successfully completed, an order confirmation email will be sent to the email address provided during checkout.

Payments

Which payment methods do you accept?

We accept secure payment methods available during checkout. Available payment options may vary depending on your location.

Is my payment information secure?

Yes. All payments are processed through secure, authorised payment service providers.

CORTIQ CLOTHING LTD does not store complete payment card information on our website.

Shipping

How long does it take to process my order?

Orders are normally prepared within 1–3 business days after payment has been confirmed.

Processing times may be slightly longer during holidays or promotional periods.

How can I track my order?

When tracking is available, shipping information will be sent to your email once your order has been dispatched.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, please contact us with your order number and we will assist you in checking the shipment status.

Returns & Exchanges

Can I return an item?

Yes. Eligible items may be returned in accordance with our Returns & Exchanges Policy.

Items should be returned in their original condition and within the applicable return period.

Can I exchange my purchase?

Where stock is available, exchanges can be arranged for eligible items.

Please contact our support team before returning any product.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method.

The time required for the funds to appear may depend on your payment provider or financial institution.

Products

How do I choose the correct size?

Please refer to our Size Guide before placing your order.

Each product page may also include additional sizing information where necessary.

Will the colour of the product match the photos?

We make every effort to display product colours accurately. However, slight variations may occur due to different monitor or mobile device display settings.

What if an item is unavailable?

If a product is out of stock, it may be restocked in the future depending on availability. Please continue checking our website for updates.

Customer Support

I have another question. How can I reach you?

We’re always happy to help.

CORTIQ CLOTHING LTD

Email: support@cortiqclothing.com

Phone: +44 7279371119

Website: cortiqclothing.com

Registered Address:
66 Paul Street
London, England
EC2A 4NA

Thank you for shopping with Cortiq Clothing. We appreciate your trust and are committed to providing a secure, transparent, and enjoyable online shopping experience.