Shipping Policy

Effective Date: July 30, 2026

Welcome to Cortiq Clothing. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from cortiqclothing.com. We are committed to providing a clear and reliable delivery experience for every customer.

1. Company Information

This website is operated by:

CORTIQ CLOTHING LTD

Registered Address:
66 Paul Street
London, England
EC2A 4NA

Website:
cortiqclothing.com

Customer Support:
Email: support@cortiqclothing.com
Phone: +44 7279371119

2. Order Processing

After your order has been placed, payment will be verified before processing begins.

Our standard processing time is:

1–3 business days

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak shopping periods or promotional events, processing may require additional time. If this occurs, we will work to keep you informed.

3. Delivery Timeframes

Estimated delivery times begin after your order has been dispatched and vary depending on the shipping destination and carrier.

Delivery estimates are provided for guidance only and are not guaranteed, as shipping may be affected by factors beyond our control, including:

• Carrier operational delays;

• Weather conditions;

• Customs procedures for international shipments;

• High seasonal shipping volumes.

4. Shipping Charges

Shipping fees are calculated during checkout based on factors such as:

• Delivery destination;

• Order value;

• Package weight;

• Selected shipping service.

The total shipping cost will always be displayed before payment is completed.

5. Order Confirmation & Dispatch

After your purchase is completed, you will receive:

• An order confirmation email confirming your purchase.

• A dispatch confirmation email once your order has been shipped.

Where available, tracking details will be included in the dispatch confirmation email.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please verify the following before submitting your order:

• Recipient’s name;

• Street address;

• City and postcode;

• Contact email and phone number.

CORTIQ CLOTHING LTD cannot accept responsibility for delays or unsuccessful deliveries caused by incorrect or incomplete address information provided by the customer.

7. Lost or Delayed Shipments

If your order has not arrived within the expected delivery period, please contact our Customer Support Team.

To help us investigate your shipment, please provide:

• Order number;

• Customer name;

• Email address used for the order;

• Delivery address.

We will work with the shipping carrier to assist in resolving the issue as quickly as possible.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please notify us promptly after delivery.

When contacting us, please include:

• Your order number;

• A description of the issue;

• Photographs of the item and packaging, where applicable.

Our team will review the information and provide an appropriate solution in accordance with our Returns & Exchanges Policy.

9. International Deliveries

We may offer shipping to selected international destinations.

Customers are responsible for complying with local import regulations. Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer unless otherwise stated during checkout.

10. Contact Us

If you have any questions regarding shipping or an existing order, please contact us:

CORTIQ CLOTHING LTD

Email: support@cortiqclothing.com

Phone: +44 7279371119

Website: cortiqclothing.com

Registered Address:
66 Paul Street
London, England
EC2A 4NA

At Cortiq Clothing, we are committed to processing orders efficiently, providing transparent shipping information, and offering responsive customer support throughout the delivery process. Our goal is to ensure every order is handled with care and that customers can shop with confidence.