Returns & Exchanges Policy

Effective Date: July 30, 2026

At Cortiq Clothing, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, our Returns & Exchanges Policy explains the process and requirements for requesting a return or exchange.

This policy applies to purchases made through cortiqclothing.com.

1. Company Information

This website is operated by:

CORTIQ CLOTHING LTD

Registered Address:
66 Paul Street
London, England
EC2A 4NA

Website:
cortiqclothing.com

Customer Support:
Email: support@cortiqclothing.com
Phone: +44 7279371119

2. Return Period

Customers may request a return within:

30 days from the date of delivery

To begin a return, customers must contact our support team before sending any items back.

Returns sent without prior communication may experience delays in processing.

3. Return Eligibility

To be accepted for return, items must meet the following conditions:

• The item must be unused and in its original condition;

• The item must not have been worn, washed, altered, or damaged;

• Original tags and packaging should be included where applicable;

• Proof of purchase or order details must be provided.

Items returned that do not meet these requirements may not qualify for a refund or exchange.

4. How to Request a Return

To request a return, please contact our Customer Support Team and provide:

• Order number;

• Full name used for the purchase;

• Email address associated with the order;

• Reason for requesting the return.

Our team will review your request and provide the relevant return instructions.

Please wait for confirmation before sending your item back.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is incorrect;

• The product arrived damaged;

• The issue was caused by an error on our part.

We recommend using a tracked shipping service when returning items, as customers are responsible for ensuring returned parcels reach us safely.

6. Exchanges

We offer exchanges for eligible items where replacement stock is available.

Exchange requests must meet the same conditions as returns.

Customers should contact our support team with:

• Original order number;

• Item details;

• Requested replacement size or product.

If the requested replacement is unavailable, we may provide an alternative solution or process a refund where applicable.

7. Refund Processing

Once returned items are received and inspected, we will send confirmation regarding the status of your return.

If approved:

• Refunds will be issued to the original payment method used at checkout;

• Your payment provider or bank may require additional processing time before funds appear in your account.

Original shipping charges may not be refundable unless required by applicable consumer protection laws or where the return is due to our error.

8. Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

• Order number;

• Description of the issue;

• Photos of the item and packaging where appropriate.

Our team will review the information and work with you to provide a suitable resolution.

9. Items Not Eligible for Return

Returns may not be accepted for items that:

• Have been worn, washed, or altered;

• Show signs of damage caused after delivery;

• Are returned after the applicable return period;

• Are missing necessary order information.

10. Contact Us

If you have questions about returns or exchanges, please contact:

CORTIQ CLOTHING LTD

Email:
support@cortiqclothing.com

Phone:
+44 7279371119

Website:
cortiqclothing.com

Registered Address:
66 Paul Street
London, England
EC2A 4NA

At Cortiq Clothing, we are committed to handling return and exchange requests fairly and efficiently while providing customers with a clear and transparent after-sales experience.